When Suzanne Chase opened the letter from the Department of Veterans Affairs, she says she felt like she was in the twilight zone. The letter invited her husband Doug, a Vietnam vet, to set up an appointment with the local clinic, which he had requested in 2012.
Back then, they waited four months, and never heard anything back. That same year, he passed away.
Suzanne told WBZ-TV that, bearing in mind that the letter was 22 months late and forgetting the fact that her husband was dead, the note at the bottom of the letter was simply unbelievable.
At the bottom of the letter, dated June 12, it reads: “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”
“I was like you have to be kidding, right,” Chase recalled.
And it gets worse. Suzanne applied for VA funeral benefits after Doug passed away but was rejected. The reason: Doug was never treated at a VA hospital.
“It is absurd,” said Chase. “It made me angry because I just don’t think our veterans should be treated this way.”
For our veterans’ sake, we hope that the government can fix their problems and keep their promises to all those who served our country. This embarrassment is unfortunately an all too common occurrence for our federal government.