It was a crowded day at the Dallas airport and everyone, including Shaina Murry, was in a hurry.
But that all changed for Murry as soon as she spotted a man on the ground.
Today I purposely delayed my flight. And will always fly #americanairlines from now on. Here is why: while on the phone…
In a Facebook post, she explains:
“I noticed a man (his name is Will K.) laying on the floor, not doing well— he was in distress. It was clear something was wrong, I just didn’t know what.”
After asking Will several questions, and calling for medical assistance, Murry recognized that the man was most likely on the autism spectrum. She says this “triggered [her] to switch gears.”
Murry not only calmed Will but got in touch with his mother as well. Speaking with the airport’s medical team, as well as Will’s mom and American Airlines, it was decided that Will needed something to eat and drink.
The medical team feared that if he flew without having had something to eat and drink he would get sick. Upon hearing this, Murry stepped in even further.
“I worked with American Airlines and the medical team at Dallas and told the medical team I would change my flight, grab some lunch with him and make sure he got on his flight ok.”
And that’s exactly what she did.
Though she missed her own flight, she was able to make sure her new friend got to his, fed and hydrated. Murry admits that her day did not turn out at all like she had planned, and for that she is thankful:
“Today was not at all what I pictured it to be. It has turned out so much better. I had an amazing lunch with a wonderful young man from Louisville, Kentucky. While I don’t know him well I know he has a heart of gold and a wonderful mother and sister who he loves very much, and after texting with his mom- she loves him just as much.”
She commends American Airlines for its part in helping Will— not only did the company take “great care of him,” but it allowed her to change her flight without charging her a dime, as well.
And though Murry acknowledges that she helped someone in need, she points out that Will helped her as well.
“Every once and awhile we all need a little help. Regardless of disability, age, or social status,” she says. “Thanks for making my day Will!”