New direction
Immediately, the show's theme tune and opening titles were revamped to reflect the serial's new direction. They now deployed flashes of a tube journey to Charnham Station, linking Charnham with the city of London. Over this, shots of the remaining and newly introduced characters shown.
Roy suffered emotional trauma after the loss of Melanie, kidnapping Claire Callan and threatening to kill her. After her rescue, she left Charnham and Roy recovered.
Maria Starr announced her pregnancy, while refusing to let Dudley/Serge anywhere near her or to even share the same bed for many months. She was actually faking the pregnancy and wearing a cushion under her dress. Disguised by a dark wig, Maria stole a baby from a maternity hospital and brought it home, attempting to pass it off as her own child. The truth quickly came out and the baby returned to its real parents, who chose to not press charges.
Pamela defended new client Simon Thornton (Valentine Pelka), who was accused of rape. She was convinced of his innocence so didn't fully investigate his background, but later learned he had kept vital facts about previous convictions from her. Realising he was guilty, Pamela dropped the case and resigned from her job, but Simon started stalking her. Pamela accidentally killed Simon with an iron during a confrontation at his home. Fearing her claims of self-defence would not be believed, she enlisted Sadie's help to bury Simon's body on Charnham Common. Racked with guilt for several months, Pamela and Sadie exhibited strange behaviour which puzzled Nick, who had proposed to Pamela during this time.
Nick and Pamela were married at The Lock. The marriage was short-lived, as Simon's body was found and Pamela was arrested and imprisoned for murder. Pamela took full blame and insisted Sadie had not assisted, ensuring Sadie's freedom. Nick left town shortly afterwards.
Benjie McHugh began a love affair with his married teacher Maggie Roswell (Robyn Moore), and eventually went on the run together with Maggie's two sons. Maggie was killed in a car accident while fleeing from her husband.
Clive Starr accepted that Declan was straight and there could be no romance between them, moving on to Adam Sheldrake (Vince Leigh). Adam was a policeman, who was in the closet for fear that being bisexual could affect his career. Adam soon found himself attracted to Clive's flatmate Gabby Johnson. Adam's ex-wife and daughter then arrived, further complicating Adam's relationship with Clive and his affair with Gabby.
Siobhan Jones became closely associated with Pete Callan, then her sister Julie-Ann moved in. Julie-Ann started pursuing Pete, an endeavour which ended with the revelation that Pete was actually her father.
For several months after the revamp, the existing locations of Maria Starr's flat, Pete Callan's flat, the marina and The Lock continued to be featured. Dave and Cat moved into the former Gates residence. Despite the new tube station opening sequence, the exterior shots of the show's locales the frequently visited Charnham Common suggested that Charnham was a modern, green, and spacious small town.
New characters continued to join. One arrival was the Derwin family - censorious Fern Derwin (Belinda Sinclair), easy-going taxi-driver Max (Nick Stringer) and their rebellious foster son Arlo Dean (Ash Newman). The Derwins soon fostered the troubled and sensitive Gemma Craig (Angela Hazeldine) who had recently lost her entire family. Meanwhile, Josh Matthews pursued a singing career, enlisting a manager (played by Jonathan Coleman) and recording a CD, which didn't sell.
The departures of Claire Callan, Nick Trip and then Maria Starr left Roy Farmer as the show's only remaining original character. Pamela Trip and Dudley Starr/Serge Pompidou had also departed. Dusty McHugh emigrated to Jamaica, leaving Yasmin and Benji – and the shop – in the care of her sister-in-law Pearl (Doña Croll). Dusty returned briefly for a Christmas visit. It was later reported she had been killed in a car accident in Jamaica.
Six months after his introduction, Max Derwin died of a heart attack during an argument with Arlo. Fern discovered that he Max left everything in his will to an illegitimate son, Maxwell, from a relationship with another woman. Claire Callan returned to the series in 2000, hardened by her disastrous marriage to Pete. She had left the twins with her sister.