Recurring
Liz Smith as Norma Jean Speakman (Nana) (1998–2006)
Barbara's demanding elderly mother, whom Denise and Antony called "Nana". Jim and Norma had a highly bitter feud; Jim would call her a "greedy old cow" when she would not share her Revels with him. Norma often looks for sympathy from her family, repeating the fact that she is the only living elderly woman in her block of flats, and she often hints that she wants to move in with the Royles, much to Jim's dismay. She is often easily amused by fairly unremarkable incidents or anecdotes, such as her cataract surgeon being called Michael Crawford. When her best friend Elsie dies, she and Jim argue because Norma goes from dramatic mourning to speculating about what will happen to Elsie's television set and clothes. Norma eventually moved in with the Royles when her health rapidly declined and she died during the 2006 special (Liz Smith was 85 at the time). When Nana died, Jim felt extremely remorseful because of how he feuded with her and showed respect by placing her ashes atop the television set, a place where she would always be remembered.
Jessica Hynes as Cheryl Carroll (1998–2010)
Denise's best friend is the daughter of the Royles' next-door neighbours, Joe and Mary Carroll. She constantly battles with her weight, going from one unsuccessful diet to the next. Jim, Antony, and Dave often ridicule her weight behind her back (and sometimes in front of her). She enjoys looking after Denise's children, and Denise takes full advantage of this. Cheryl is portrayed as unlucky in love, though she has a relationship with Twiggy between the 2006 and 2008 episodes, before leaving him for a man with a burger van. On Christmas Day 2010, Cheryl revealed she had been dating a homeless person called "Spamhead" who stole her father's savings before leaving her. Until 2006, she is credited as Jessica Stevenson.
Doreen Keogh as Mary Carroll (1998–2006)
Mary is Barbara's best friend and lives next door to the Royles with her husband Joe and daughter Cheryl. She is Irish and is portrayed as kindly, upbeat and very talkative, in direct contrast to her husband. Mary seems to grow somewhat odd as time goes on, telling Twiggy's girlfriend at baby David's christening that she is a teacher, before being reminded by Barbara that she is actually a dinner lady. She last appears in the 2006 special and by Christmas 2009 her health has deteriorated and she suffers from severe incontinence. By the 2010 Christmas special, Mary had died.
Peter Martin as Joe Carroll (1998–2012)
Mary's husband and Cheryl's father is very quiet and monosyllabic, which is a regular source of mockery from Jim and Antony, but after a few drinks he generally becomes more sociable; on a few occasions, he has proven to be a talented singer. He also appears to be a lot more confident and happy in Mary's absence. After Mary's death, he carries her ashes around with him, talks of her constantly, and decides to move house before Cheryl convinces him to remain.
Geoffrey Hughes as Twiggy (1998–2008)
Twiggy is a longtime family friend of the Royles, and regularly visits, usually with rip-off materials or stolen goods to sell. He has been in prison, fathered at least two sons, and briefly dated Cheryl. Twiggy sees prison as a holiday and describes it as "recharging the old batteries". Twiggy's criminal tendencies become more serious as the series progresses; from selling knock-off, in "The New Sofa", he appears at Denise's house with several half-empty spirits bottles (with optics still attached), presumably stolen from the local pub; he nonchalantly claims he could have "gotten more if the dog had not started barking". His real name is never revealed; his nickname is ironic, as he is very overweight. Twiggy's last appearance was in the 2008 Christmas special as Hughes retired in 2010 and died in 2012.
Andrew Whyment as Darren Sinclair-Jones (1999–2000)
Darren is friends with Antony in Series 2 and 3. Darren is portrayed to be dull, uneducated, and apathetic. Like Twiggy, Darren is light-fingered and has been sacked, for stealing, from every job he has ever had. His brothers are all in prison, his father is an alcoholic who never leaves the pub, and his mother (when not in hospital with her failing health) lives with Darren in a house where the bailiffs have taken all the furniture. Despite his criminal tendencies, Darren is generally kind-hearted, to the point that, when Antony and Emma ask him to be godfather to their unborn child, he cries tears of joy.
Sheridan Smith as Emma Kavanagh (1999–2000)
Emma is Antony's first girlfriend. She first appears in the Series 2 finale, after being mentioned several times in earlier episodes. Emma comes from a wealthy family, but gets on well with the Royles. In the Series 3 finale, Antony announces his engagement to Emma, which leads Jim and Barbara to correctly assume that Emma is pregnant. In the 2000 Christmas special, Emma's arrogant parents, Roger and Valerie, meet Jim and Barbara for the first time. Emma does not appear in the 2006 special, by which time she has separated from Antony. Antony and Emma continue to share custody of their son Lewis, who appears in the 2006 special.
Joanne Froggatt as Saskia (2010)
Saskia, Antony's girlfriend, is mentioned in the 2009 Christmas special and appears on Christmas Day 2010. She is an A&E nurse and is heavily pregnant when she appears. The Royles have a high level of interest in Saskia and have no respect for her privacy; for example, they read her diary and look through her clothes. In 2009, she did not wish to go to the Royles' because of Jim's behaviour on a previous visit. Antony proposed to Saskia on Christmas Day 2010, on which she went into labour a month early.