Urban Hymns, success and second breakup (1997–1999)
In January 1997, Ashcroft asked McCabe to return, saying: "I got to the point where nothing other than The Verve would do for me." McCabe obliged and with the new line-up in place (Tong remained on guitar alongside McCabe), the group went through a "spiritual" recording process to finish their third album, Urban Hymns.
For the first time, the Verve achieved commercial success with their new material. The first single, "Bitter Sweet Symphony", entered the UK charts at number 2 in June 1997. The BBC wrote that it "became one of the anthems of the year" and "became almost inescapable" after it was used in a television car advert.
The music video, which received heavy rotation on MTV, sees Ashcroft walking down a busy London pavement, oblivious to what is going on around and refusing to change his stride or direction. The song is based on a sample from a 1965 version of the Rolling Stones' song "The Last Time" by the Andrew Oldham Orchestra; Allen Klein, who owned the copyright, refused clearance for the sample, and took control of the songwriting credits and royalties.
In August 1997, The Verve began playing their first gigs in two years, beginning the Urban Hymns Tour. The next single, "The Drugs Don't Work", gave the band their first UK number one in September. Urban Hymns reached number one on the UK Albums Chart that month, knocking off Oasis' highly anticipated album Be Here Now. The Verve saw an overwhelming increase in popularity overseas; it reached the US top 30, going platinum in the process, and "Bitter Sweet Symphony" reached number 12 on the US charts, their highest ever American position. Critic Mike Gee of iZINE said of this time that the Verve "had become the greatest band in the world. ...The Verve were no longer the question mark or the cliché. They were the statement and the definition." By November the band released "Lucky Man" in the UK and reached number 7. At the 1998 Brit Awards, The Verve won the awards for Best British Group and Best British Album (Urban Hymns). The band's singles were given extensive airplay on US rock stations and Ashcroft, and bandmates, appeared on the cover of Rolling Stone magazine in March 1998. Then, as the band was on a successful tour to promote the album, Jones collapsed on stage. At the 1998 MTV Video Music Awards, "Bitter Sweet Symphony" was nominated for Video of the Year, Best Group Video, and Best Alternative Video.
On 24 May, The Verve played a homecoming concert in front of 33,000 fans in the grounds of Haigh Hall & Country Park, Aspull, supported by Beck and John Martyn. The band then played gigs in mainland Europe, but, on 7 June, a post-show fight at the Philips Halle in Düsseldorf, Germany left McCabe with a broken hand and Ashcroft with a sore jaw. After this, McCabe decided he could not tolerate the pressures of life on the road any longer and pulled out of the tour, leaving the band's future in jeopardy, with rumours of a split circulating in the press. The band continued with session musician B. J. Cole replacing McCabe, whose guitar work was also sampled and triggered on stage. The band played another American tour, which was riddled with problems as venues were downsized and support act Massive Attack dropped out. The band returned to England for two headline performances at V Festival, which received poor reviews; NME wrote that "where songs used to spiral upwards and outwards, they now simply fizzle tamely". The Verve played their last gig at Slane Castle in Ireland on 29 August. A long period of inactivity followed. In February 1999, "Bitter Sweet Symphony" was nominated for the Grammy Award for Best Rock Song. Finally, in April 1999, it was announced that The Verve had again split up.