Bank Teller Hangs Up on Pope Thinking the Call Was a Prank
A frustrating conversation with customer service is nothing new. Imagine being the pope who was hung up on because a bank teller thought the call was a prank. That is what happened to Pope Leo XIV shortly after he was…
A frustrating conversation with customer service is nothing new. Imagine being the pope who was hung up on because a bank teller thought the call was a Prank.
That is what happened to Pope Leo XIV shortly after he was elected to head the Catholic Church.
Robert Francis Prevost was attempting to change his address and phone number with a Chicago bank to his residence in the Vatican.
As his brother, John Prevost, told CNN’s Erin Burnett on Wednesday’s “OutFront,” the pope told him of his need to change the information.
“I said, ‘OK, I’ll get the number, the bank, and we’ll call the bank,’” Prevost said.
Pope Leo’s friend, Rev. Tom McCarthy picked up the story at a gathering of Catholics in Naperville, Illinois.
Once on phone with the bank teller, the pope identified himself as Robert Prevost and said he had recently moved and needed to change his information.
“She said, ‘OK, what’s the bank account number?’” Prevost told Burnett. “He gave it to her. ‘What is your Social Security number?’ He gave it to her. ‘What was your formal address?’ He gave it to her. There were about four or five different questions. He gave them all to her.”