Information Overload Threatens Frontline Workers’ Job Satisfaction, Survey Shows‌   ‌

The study found that three in 10 are either unsure or positive their company cannot provide them with up-to-date and consistent training resources. NICK FEWINGS VIA UNSPLASH.

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One in five frontline workers feel so overwhelmed by information at their job that they’ve considered quitting.

A new poll of 1,000 U.S. workers in retail, food service, fitness, and hospitality found that 83% of workers feel overwhelmed to some degree by the amount of information they need to do their jobs properly.

Many (43%) blame their work-related stress on not knowing certain skills as part of their job role. Over half (55%) also admitted they’re more likely to make a mistake if they’re feeling stressed by their job.

Adding to their stress, three in four struggle on some level to stay updated on what information is needed for their job.

Commissioned by Wisetail and conducted by Talker Research, the study found that three in 10 are either unsure or positive their company isn’t able to provide them with up-to-date and consistent training resources.

However, many workers believe that when their employers give them proper information resources, it can make a world of difference.

Eighty-three percent said it’s easy for them to learn skills for their role thanks to company-provided training, either in person (78%), online (62%), or through a paper resource (50%).

And as a result, 52% said they frequently learn something new in their role. Indeed, only 2% claimed they “never” learned anything new from their job.

“It’s very easy to get overwhelmed by information, and that can absolutely lead to making mistakes,” said Ali Knapp, President at Wisetail. “As some of these respondents said it, it’s important to not rush into it and to take time to learn about their role and really lean into the resources your company provides.”