Bad news, America: If reports are correct, weâre going to have to flip the âWeeks Without a Story About an Airline Kicking a Family Off a Flight Because Their Young Child Wouldnât Wear a Maskâ workplace counter back to zero.
Not only that, this time it didnât even have to do with a child who wasnât wearing a mask. Instead, it was the fact that 3-year-old Orion Scott might not wear a mask.
According to a Tuesday report from KDVR-TV, Caroline Scott and her family were kicked off a Southwest Airlines plane at Denver International Airport on April 30 because her son Orion has sensory processing disorder and she feared he might not be able to keep his mask on for the entire flight.
âMy son has sensory processing disorder, which means that sometimes he gets overwhelmed by different sensations, like touch texture,â she told CNN.
The Federal Aviation Administration requires masks for children 2 years old and up, as per Centers for Disease Control and Prevention guidelines. However, those guidelines also exempt individuals âwith a disability who cannot wear a mask, or cannot safely wear a mask.â
The Scott family notified Southwest Airlines prior to their flight to Fort Lauderdale last week, providing letters from Orionâs doctor and therapist to notify the airline of his condition. She also called Southwest Customer Service Department to make sure everything was all right. It apparently was.
Caroline Scott says they had boarded and were sitting in their seats â with Orion wearing his mask â when her family was approached by Southwest staff and ordered off the plane.
âShe said, âyou have to get off the plane. The captain doesnât feel comfortable with your family on it,ââ Scott told KDVR.
âWe were not de-boarded for behaviors, but preemptively in case he might take off his mask, and heâs also 3,â she added.
Not only were they booted from the Southwest flight, but they had to find last-minute tickets on United Airlines for the next day for $1,700 â all so the family could visit Orionâs 94-year-old great-grandmother in Florida.
âItâs not OK. There was no empathy. There was no understanding. We were just humiliated. It was traumatizing and humiliating,â Caroline Scott told KDVR.
âWe thought we were doing the right thing and for being forefront and honest, we were punished for it.â
Check out the KDVR report here:
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The lesson? Donât tell the airline. Caroline Scott says she didnât inform United when she booked the tickets and everything went off swimmingly.
âWeâre never going to disclose again, and thatâs a shame because it should be âHow can we support people who need extra support?â Not letâs kick them off the plane,â Scott KDVR. âNo family should have to go through this.â
The airlineâs pro forma apology: âSouthwest Airlines regrets any inconvenience this family experienced while traveling, and our Customer Relations Team is contacting the family directly regarding their experience,â it told KDVR.
âSouthwest Employees are working each day to ensure the requirements of the federal mask mandate with sensitivity during these challenging times. We appreciate the ongoing understanding and cooperation among our Customers and Employees as we work collectively to support the comfort and wellbeing of all who travel with us during the ongoing COVID-19 pandemic.â
Hereâs why that doesnât (pun unintended) fly: Weâre now a year into this pandemic and, at least in the past few months, there are plenty of other airlines that have served as object lessons in how Nurse Ratched-like inflexibility makes no one safer while diminishing a carrierâs brand.
Take Spirit Airlines, the ultra-low-cost carrier that has become the poster child for treating children who arenât wearing masks as if they could be Patient Zero for a new COVID variant.
In March, the airline kicked the family of an autistic 4-year-old who couldnât wear a mask off of a flight in Dallas because he wouldnât wear a mask. At the time, the airline said its policy on masks didnât cover medical exemptions, although the family had been able to fly several legs with the maskless boy with no problem.
In April, Spirit kicked a family off a plane because a 2-year-old girl was eating without her mask on â which, given airlines havenât yet found an efficient way to provide sterilized feeding tubes for every passenger that fit snugly under your mask, still remains permissible under any airlineâs guidelines.
To make things worse, the exchange was caught on video.
Spirit is hardly the only offender in this department, but surely someone involved in mask policy for Southwest watched that video â or any of the other viral plane-centric mask confrontations around during this annus horribilis â and thought they ought to preclude something similar from happening on their airline.
Maybe Southwest would learn from an incident on its own airline, for that matter. Southwest already took a PR hit last September when it kicked a 2-year-old and his mother off a flight in Florida because he didnât have his mask on when eating. Perhaps that would register.
But, nope. Weâve now got Orion Scott â kicked off a flight not because he wasnât wearing a mask, but because he could potentially take that mask off.
âLuckily, my son is not old enough to fully realize the magnitude of what happened, but it was heart-wrenching as his mother to see him treated like that, my family treated like that,â Caroline Scott told CNN. âAnd I donât ever want this to happen to another family.â
Unfortunately, it will.
I write this on a Sunday, which means â unless an incident that happened last week comes to light after the fact â we can tentatively flip the âWeeks Without a Story About an Airline Kicking a Family Off a Flight Because Their Young Child Wouldnât Wear a Maskâ workplace counter over to one. If history holds, however, itâs a lot more likely to go back down to zero than it is to see two.
This article appeared originally on The Western Journal.
