Watch: Server Gets Scalding Hot Soup Splattered in Face After Customer Freaks
There’s a phrase in the service industry — often said with more than a hint of sarcasm — that “the customer is always right.” But the customer in this story was very wrong. The kerfuffle began on Nov. 7, when a woman…
There’s a phrase in the service industry — often said with more than a hint of sarcasm — that “the customer is always right.” But the customer in this story was very wrong.
The kerfuffle began on Nov. 7, when a woman later identified as 31-year-old Amanda Martinez picked up an order from Sol De Jalisco, a Mexican restaurant in Temple, Texas.
Apparently, Martinez’s beef with the order was that the hot menudo was too hot, and she called to inform the restaurant that there was an issue with her Food. She claimed the soup was so hot that the lid of the container had melted.
Manager Janelle Broland said in a TikTok video that she tried valiantly to placate the angry customer, offering her a refund or a different item off the menu. According to Broland, Martinez cussed and called Broland and the staff names.
“Ma’am, I can still help you, all I’m asking is that you do not yell and curse at me,” Broland recalled telling the woman.
“Oh no honey, you haven’t heard attitude yet, and I will talk to you any which way I f***ing want,” the woman replied, according to Broland.
Broland then allegedly told her no, she wouldn’t, and ended the call. It wasn’t long before the