Company Disables AI After Customer Tricks It Into Leveling the Firm
A European delivery company has been left red-faced after a customer tricked its artificial intelligence systems into criticizing its service. Dynamic Parcel Distribution has decided to disable its AI chatbot after a…
A European delivery company has been left red-faced after a customer tricked its Artificial Intelligence systems into criticizing its service.
Dynamic Parcel Distribution has decided to disable its AI chatbot after a disgruntled customer in the United Kingdom manipulated it into swearing at him and describing the company as the “worst delivery firm in the world,” according to the New York Post.
Ashley Beauchamp, a London-based conductor and music teacher, detailed his experience in a post on the X platform.
“Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing,” he wrote. “It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company.”
“It also swore at me,” he added.
WARNING: The following social media post contains cursing some readers may find disturbing.
The chatbot’s unrhyming poem was actually about itself, but the program also didn’t spare the company any criticism.
“There was once a chatbot named DPD, Who was useless at providing help,” it read. “DPD was a waste of time, And a customer’s worst nightmare.”